– WHERE PASSION MEETS PRECISION –

Your Trusted Gemstone Marketplace

Discover rare, certified gemstones with confidence. We bridge collectors to the world’s finest treasures – ethically sourced, expertly verified, and delivered to your doorstep.

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FAQs

Q: What is your refund policy if I’m not satisfied with my purchase?

We offer a 14-day refund policy from the date of delivery. If you are unsatisfied with your gemstone, you may return it in its original condition with all certificates and packaging for a full refund (excluding shipping costs). Custom or special-order items are non-refundable.

Q: How long does shipping take, and do you offer international delivery?

Economic shipping typically arrives within 14-21 business days, while Fedex, DHL, UPs shipments may take 10 days, depending on customs clearance. We ship worldwide with insured and tracked delivery to ensure your gemstone arrives safely.

Q: How can I contact customer support for inquiries or issues?

You can reach us via email at support@yourgemstoneauction.com** or through our live chat during business hours (9 AM–6 PM PST, Monday– Saturday). For urgent matters, call us at +66 630727366

Q: What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, Amex), Stripe, PayPal, bank transfers for secure and flexible transactions. All payments are processed through encrypted gateways for safety.

Q: How do I verify the authenticity of the gemstone I purchase?

Every gemstone sold on our platform comes with a **certificate of authenticity** from reputable gemological labs (GIA, AGS, Galaxy or IGI,). You can verify the certification number on the respective lab’s website or contact us for assistance.

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